Privacy Policy and Privacy Policy

Dear customer,

In this document we review our policy regarding the protection of your personal data. Our primary goal is for you to enjoy the services offered by i-eat within a framework of trust and total transparency, as our company is committed to respect and obey the rules on the protection of your personal data.

Who we are

i-eat is offered by OBS (Olympian Business Solutions), a company that has been a pioneer in the catering sector in Greece and Germany for the last 11 years and in the IT sector in general for the last 30. You can contact us at any time if you have any questions about your personal data and our privacy policy:

2 Panagi Tsaldari 2

Panaas Tassadas, P.C. 60100, Katerini, Greece.

Phone. +30 23510 38333

Email: info@i-eat.eu

By visiting our website, registering or placing orders, you agree to this privacy policy.

Being responsible for data processing, we determine how we process your personal data, the purposes and means of processing your personal data. Our legal duty is to share the following information with you, while helping to build a healthy commercial relationship between us.

Privacy is your right.

As a user of i-eat you are free to choose what information you wish to share with us. Undoubtedly, sharing basic information data is required to complete our cooperation.

If you wish, please follow the steps below to limit the information you make available to us:

Cookies: you can install more browser add-ons that block unnecessary cookies. This will not allow you to see ads of your interest.

Advertising. However, if you unsubscribe you will not be informed about the enticing offers we frequently run.

You can also exercise the following rights at any time:

Right of access

You have the right to be informed about the data we store about you and how we process it.

Right to rectification

In the event that you find that the data stored is incorrect, you can contact us so that we can correct it.

Right to erasure

You may at any time ask us to delete the data we have stored about you.

Right to restrict processing

If you do not want us to delete your data and you do not want us to process it further, you have the right to request that we restrict the processing of your personal data. In this case, we will archive your data and re-integrate it into our operating systems only if you wish. However, during this period you will not be able to use our services. In the event of a possible use of our services, we will process your data again.

Automated decision making

In addition, we process your personal data through special algorithms in order to simplify our processes. You undoubtedly have the right not to be subjected to decisions based solely on automated processing. If you believe we have denied you access in an unjustified manner, please contact us.

Right to complain

If you believe that we have made a mistake regarding your personal data, you have the right to lodge a complaint with a competent supervisory authority of the Data Protection Authority.

To exercise your rights, you can contact us at any time.

What data we process:

Contact details:

Name, address, phone number, email address, social media ID

Why?

If you contact us, we collect this data as we need to know who we are talking to and why so we can help you. This also applies if you leave comments on social media on our follower pages. We do not combine this data with your profile data on our platform, but we can identify you by your social media identifier.

Profile data (basic data):

Name, email address, password, phone number, delivery addresses

Why?

They are necessary to use our services. Without an email address/phone number and password, you cannot register.

Device information and access data:

Device ID, operating system and corresponding version, access time, information about the internet connection (IP address)

Why?

On each access this information is stored by us for technical reasons. Furthermore, we use part of this information for early detection of suspicious behaviour and to prevent damage.

Order information:

Order history, selected restaurants, invoices, order ID, comments on orders, information on how to pay and delivery address.

Why?

Each time orders are placed, this information will be added to your profile. You can view all this information in your profile at any time. We will also use the same information to improve our services. We will also anonymize this information when you request deletion or when your profile becomes inactive so that we can continue to use it in an anonymous form and improve our services.

Contact Data

Name, email address, phone number, device ID

Why?

If you would like to receive informational communications or notifications within our app, we need some information. We find it friendlier to contact you by name. This category of personal information is also used to contact you in case, for example, a product cannot be delivered to you and we want to offer you an alternative.

Shipping information:

Name, delivery address, telephone number, order ID

Why?

In line with the principle of data minimisation, we only provide distributors and partner restaurants with the information they need to prepare and deliver the order to you.

About the cookie policy

You can find our cookie policy and all cookies we use here.

What categories of personal data we collect

We collect and process a range of data, including:

Contact details: We collect your first name, last name, address, email address and telephone number.

How do we protect your data?

For us, the security of your data is very important. We have internal policies and controls in place to safeguard your data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. We never provide data to unauthorised third parties. However, in the course of our business, we obtain services from service providers by giving them limited and strictly controlled access to some of our data. You agree that if necessary, your personal data may be transferred to third parties and to servers and databases outside of the country.

How long do we keep your data for?

Your personal data is stored in our Application Management System and in the backups we keep on our systems (e.g. email).

We retain and process your personal data for the reasonable period of time necessary to fulfil the purposes of the processing. Where you have provided your consent for us to process personal data relating to you for the purpose of assessing your suitability for any other current or future employment opportunities we will store your personal data for up to 6 months. If during this period you wish to withdraw your consent, we will delete your data without delay, unless we are otherwise required to do so by law.

Right of modification

We reserve the right to change this data protection policy in accordance with legal provisions. We will inform you of any significant changes, such as changes of purposes or the use of new processing purposes.

 Last update: May 2022